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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

 Liability & Insurance: JH Nanny and Nest is a referral/matching service and is not the employer of Sitters. The Company disclaims liability for acts or omissions of Sitters once matched. Client and Sitter agree to hold the Company harmless from claims arising from the childcare arrangement, except in cases of Company’s gross negligence in screening (to the extent permitted by law). Insurance: Clients are encouraged to verify that Sitters carry appropriate liability insurance if desired. The Company may offer or recommend insurance options but does not guarantee coverage. Emergencies: Sitters must follow Client’s emergency protocols and contact emergency services when necessary. Client should provide clear instructions and contact info. By confirming a booking or registering as a Sitter, you acknowledge that you have read, understood, and agree to abide by these Terms and Policy.

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